Mobile Service Mechanic - South Territory in West Palm Beach, FL for Wesco Turf, Inc
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Eligible for a monthly incentive program based on performance. Eligible for a company wide bonus, based on the company meeting sales goals. Equivalent to up to 3 weeks of additional pay, prorated for your first year.
Preferred Education:
H.S. Diploma/Equivalent
What Will You Do?
The Mobile Service Technician is responsible for providing onsite customer service, equipment repairs, vendor led reworks, off lease inspections (OLI), support new equipment inspections for all Commercial and Sports, Fields, & Grounds (SF&G) accounts.
Territory: Broward County to, but not limited to, Miami-Dade County
To grow and build a successful career with Wesco Turf, you will be responsible for:
Weekly itinerary can include, but not limited to, the following:
o Customer onsite warranty and customer bill repairs
o Service contract execution and paperwork
o New prospect discovery for service offerings
o Meet or exceed monthly and yearly labor and parts budgets
o Commercial & SF&G equipment delivery inspections
o Off Lease inspections (OU)
o Attend and assists demos when requested by sales teams
o Onsite customer training
o Toro rework
o Prepare and submit weekly Activity Reports
o Safely operate mobile field vehicle
o Toro Web Training- required monthly training for technicians and service advisors
o Complete monthly truck parts inventory count
o Wesco U- training seminars for customers
Calls to customer to provide but not limited to:
o General technical information
o Technician and operator training
o Billable diagnostic and repairs
o Convey benefits of Wesco Turf, Inc.
o Provide support for parts marketing
o Perform on site, end of lease inspections (OU) of equipment
o Perform demonstrations with territory manager for customers when requested
Must carry and keep tools in effective working condition at all times
Complete all assigned activities in eight-hour days, with no more than 40 hours per week
Respond to all communication in two hours or less
Expectation is to be driving to first scheduled stop, no later than 7:30 AM, daily
Should there be no scheduled appointments for the day, expectation is to report to the Sarasota repair facility to assist with technical calls, training and quality control functions
When volume of work dictates, no less than three customer stops per day
Engage in monthly and quarter individual development plan status with leadership team
When asked/necessary, must be able to keep information confidential
What Do You Need?
To be considered for this role, a candidate should meet the following minimal requirements:
Must have excellent customer service skills
Be professional and courteous to external and internal customers
Mechanical ability
Presentation skills
Time management is a must for this high pace position
Must be organized
Able to leverage current and future technology for role execution
Minimum High School Diploma G.E.D. or equivalent
Training at vocational, technical trade school or training seminars in the Commercial Turf Industry.
Minimum of five years experience in a related field
Bilingual skills (English/Spanish) are strongly preferred
May require occasional travel to the Islands to support customers as needed. Candidates must hold a valid passport or be able to obtain one.
We are committed to providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified employees without regard to sex (including pregnancy and childbirth), race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status. M/F/D/V
Wesco Turf, Inc. is an equal opportunity employer. M/F/D/V
We are an exclusive provider for Toro, Club Car, Bernhard, Salsco, Harper, Ventrac, and MCI-Flowtronex and Watertronics Pump Stations in Florida and Southern Georgia.
Since 1987 Wesco Turf has been the golf, grounds, and irrigation market leader. We are a worldwide provider of the highest quality used golf course equipment. Wesco has been honored multiple times as Toro’s North American Distributor of Excellence.
Wesco's foundation is built on the strength and quality of our people. Nearly half of our associates have worked in our organization for over ten years. We are committed to providing all of the resources and tools necessary to help our people be successful. We foster an environment that offers challenging, stimulating and financially rewarding opportunities for our employees.
Every one of our associates is important. Wesco is committed to peak performance from our individuals and the teams they comprise. Our execution depends on teamwork. Teamwork is the key to our success. Being a contributing member of the Wesco Turf team insures opportunity and growth for all.
We're committed to providing the best products and services to our customers.
We firmly believe t...hat our employees drive the success of the company. Our goal is to provide innovative resources and tools that enable our associates to be successful, while creating an environment that offers challenging, stimulating and financially rewarding opportunities.
Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential.