Summary

Directs and participates in the maintenance of the golf courses including tees, greens, fairways, bunkers, cart paths and the rough. Maintains playing conditions to the highest possible standards set forth by Ibis. Assumes responsibility in the absence of the Superintendent.

Essential Duties and Responsibilities

• Directly supervises the maintenance employees and disperses daily work assignments.
• Assists Superintendent with budget tracking, scheduling, and administrative tasks.
• Trains new employees and documents each training session.
• Conducts safety meetings to ensure that safety standards are met.
• Checks course setup and conditions daily, reports deficiencies such as disease and unhealthy turf to Superintendent.
• Maintains clear communication throughout the day with Superintendent and Director of Golf Course Maintenance.
• Oversees tasks to keep maintenance facility, equipment, and tools clean and organized.
• Confirms maintenance and repair of motorized and other mechanical equipment. Operates equipment when necessary, as directed.
• Formulates and monitors chemical and fertilizer applications.
• Assists with irrigation applications, scheduling, and repairs.

Other Functions

• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

Directly supervises 15 employees within the golf course assigned. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning,

and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adheres to standard safety practices including but not limited to wearing gloves, glasses, boots, etc. Implements and enforces comprehensive safety program for employees, members, and guests on course in compliance with local, state and federal laws; implements and manages the club’s hazard communication (HAZCOM) program

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                           

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Turf Management degree/or currently enrolled preferred. Previous golf course maintenance experience.

Language Skills                                           

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills                                                 

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.