Mobile Service Technician - Northern Territory

Bonus and Incentive Programs

• Eligible for a monthly incentive program based on performance and goals. 
• Eligible for a company-wide bonus dependent on the company meeting sales goals. Equivalent to 0 - 3 weeks of additional pay, prorated for the first year. 

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(K) + Employer Matching
• Life Insurance - Wesco Turf provides $50,000 of life insurance
• Employee Assistance Program
• Eligible for Safety Shoe and Goggle Reimbursement

Position Purpose

Provide onsite customer service, equipment repairs, vendor led reworks, off lease inspections (OLI,) support new equipment inspections for all Commercial and SF&G accounts.

Dimensions

• This role is an expedited, non-exempt position, with weekly activity report expectations. A daily schedule of tasks to complete will be visible in ServiceMax for scheduling purposes. These tasks can range from, but are not limited to, warranty and customer bill repairs, Off lease inspections (OLI), demo support, new equipment delivery inspections, onsite customer training, and at times customer training schools.

Territory

• Territory of coverage is from, but not limited to, Sarasota County to Hernando County.

Accountabilities and Responsibilities 

• Weekly itinerary can include, but not limited to, the following:
  • Customer onsite warranty and customer bill repairs
  • Service contract execution and administration
  • New prospect discovery for service offerings
  • Meet or exceed monthly and yearly labor and parts budgets
  • Commercial & SF&G equipment delivery inspections
    • When necessary, delivery  events
  • Off Lease inspections (OLI)
  • Attend and assist demos  when requested by sales teams
  • Onsite customer training
  • Vendor reworks
  • Prepare and submit weekly Activity Reports
  • Safely operate company vehicle
  • Toro Web Training - required monthly training for technicians and service advisors
  • Complete monthly truck parts inventory count 
  • Wesco U - training seminars for customers
• Calls to customer to provide but not limited to:
  • General technical information
  • Technician and operator training
  • Billable diagnostic and repairs
  • Convey benefits of Wesco Turf, Inc. 
  • Provide support for parts marketing 
  • Perform on site, end of lease inspections (OLI) of equipment 
  • Perform demonstrations with territory manager for customers when requested

Additional Accountabilities and Responsibilities

• Must carry and keep tools in effective working condition at all times
• Complete all assigned activities in eight-hour days, with no more than 40 hours per week
• Respond to all communication in two hours or less
• Expectation is to be driving to first scheduled stop, no later than 7:30 AM, daily
• Should there be no scheduled appointments for the day, expectation is to report to the Jacksonville repair facility to assist with technical calls, training and quality control functions
• When volume of work dictates, no less than three customer stops per day
• Engage in monthly and quarterly individual development plan status with leadership team
• When asked/necessary, must be able to keep information confidential
• Occasional travel out of state for training purposes