Technician is a contact for dealers and customers nationwide for questions for repairs and operations of all equipment. The position provides professional technical support to customers both internal and external. Performs evaluations and repairs for all equipment. Provides demonstrations and training to internal team as well as demonstrations at client site.
? Provide customer and dealer technical support nationwide. ? Assist with warranty approval for dealers and customers. ? Coordinate equipment demo fleet perform preventative maintenance and repairs. ? Provide technical training for service technicians and sales teams. ? Assist with warehouse coordination and security as needed. ? Maintain a safe and clean workspace. ? Perform demonstrations and training for all equipment. ? Must be able to traverse distribution warehouse and access a variety of storage spaces and shelving units by stretching, squatting, and reaching. ? Must be able to lift up to 75 pounds at a time. ? Must be able to work in a variety of weather conditions and temperatures in the warehouse and on the loading dock.
Some travel may be required for deliveries and demonstrations.
? Technical certificate or related training ? At least 1+ years of direct experience in the repair of related turf equipment ? Must be able to diagnose, using the appropriate technical manual procedures and/or online computer manuals and special tools. ? Experience in completing component removal, disassembly, and reconditioning. ? Must demonstrate skills to other technicians as required. ? Participate in all training programs as directed by the Operations Manager ? Bring to the attention of the Operations Manager any shop tools, equipment or vehicle that is not in a serviceable condition or is unsafe to use.
Additional Salary Information: full benefits, paid holidays, paid vacation, 401(k) with company match, weekends off
About Redexim North America
At Redexim, we believe in developing strong long-term relationships with our customers. Trust and respect are therefore core values, as well as our commitment to guarantee and live up to our value promise. It is our mission to not only meet customer expectations, but to exceed them. This has made Redexim, a world leader in turf maintenance equipment.The Redexim philosophy is one of constant development. This is evident in the quality and functionality of everything we produce.The development of our innovative, world-renowned Verti-Drain® aerator in 1980 has changed the technique and process of soil aeration across the world, making the Verti-Drain® aerator the ‘must use’ for greenkeepers, groundsmen, contractors and landscapers & gardeners in their battle to aid and improve turf growth, even in challenging environments.Over the years, the innovative Verti-Drain® has been joined by a complete range of other market leading machines, such as overseeders, top dressers, renovation equipment and a comprehensive range of synthetic turf maintenance machinery.Through our continuous engagement with our global customers, we ensure that we fully understand their demands, requirements, specific... working conditions and desires. Next to an excellent value for money, this enables considerable savings in time and money.To complement our broad range of tier-1 products, we also offer the leading after-sales and service programs in our industry. This includes a worldwide distribution network, that guarantees the availability of spare parts to keep your equipment running at all times, and reducing potential down times, if they may occur.