General Manager

Located at the world renowned Wailea Resort along Maui’s southern coast, Wailea Golf Club is home to three award-winning championship golf courses – the Gold, Emerald and the Blue. Designed by world-renowned architects Robert Trent Jones Jr. and Arthur Jack Snyder, Wailea’s accolades include over 170 honors of achievement; and has proudly welcomed some of golf’s greatest as host of the PGA’s Champions Skins Game and LPGA Skins Game. Wailea Golf Club also includes a premier tennis facility, practice and teaching facility and impressive golf retail shops. Within Wailea Resort, you will find 8 luxury hotel properties, vacation rental townhouses, villas, and penthouses, over 45 dining experiences, five crescent-shaped golden sand beaches, spas, shopping and more.

A facility this distinguished requires a General Manager with a passion to inspire and drive excellence within the team and for its guests. With a strong golf and operations background, the successful candidate will take on a challenging and rewarding career managing all the club’s business activities.  

Our next General Manager, reporting to GolfBC Corporate Management, will have a proven track record in managing a resort-style guest experience and an accomplished group of Team Members. They will inspire a high-functioning team in a fast-moving environment to maintain and build upon a great product and experience.  

Responsibilities 

• Lead, inspire, motivate, and develop the teams in Course Maintenance, Golf Operations, Tennis, Administration, and Sales & Marketing; connecting them to a strong, united culture that exceeds guest expectations
• Set and consistently reinforce high standards for an inclusive, high performing culture of leadership and teamwork; ensure that the team continuously improves Wailea’s product and service quality
• Remain on top of industry trends and develop programs that maximize daily green fee play
• Uphold brand standards and drive a culture that one is proud to lead
• Develop and implement strategic plans and goals 
• Analyze financial statements and prepare capital and operational plans
• Work with department heads to develop annual goals (in line with companywide objectives) and provide regular feedback on progress
• Identify problems and actively engage with Team Members on solutions
• Know the guests and cater to their needs, maintaining the highest quality standards and service
• Impactfully represent the Wailea Golf brand within and outside of the community including Wailea Community meetings, public forums, industry associations and before County and State governmental agencies 
• Oversee and provide input to Company Lessees including negotiating and ensuring contract compliance; and working with Wailea Golf’s counsel on legal matters

Qualifications 

• Minimum 10 years of experience, with proven leadership and management skills, in the golf industry. Preferably multi-divisional management experience
• Bachelor’s degree or equivalent experience in business or a related field
• Strong computer and Microsoft Office skills; embraces new technology
• A positive, team-focused attitude of inclusivity
• Extremely high guest service commitment
• An innovator and problem-solver who spots issues early and solves them effectively by staying connected with the teams and guests
• Exceptional communication skills with the ability to address a large group in a calm and articulate manner; high in emotional intelligence
• High degree of administrative and executive ability, especially in terms of problem solving and decision making
• Knowledge of current federal and local laws and regulations affecting the management of golf, tennis, restaurant and tenant operations
• Agronomy knowledge desirable

Benefits

• Performance based bonus
• 10 days of paid annual vacation
• 10 days of paid annual sick leave
• Robust extended health and dental benefits package, upon start, 100% employer paid premium for employee
• Long Term Disability Insurance, 100% employer paid premium
• Life and Accidental Death Insurance, 100% employer paid premium
• Flexible Health Spending Account
• 401k with matching
• Association Membership Dues
• Free golf at Wailea Gold, Blue, and Emerald Courses
• Free Tennis at Wailea Tennis Club
• Merchandise Discounts
• Professional development opportunities
• Working for an employer that strives to give its Team Members a world-class experience