Provide onsite customer service, equipment repairs, vendor led reworks, off lease inspections (OLI,) support new equipment inspections for all Commercial and SF&G accounts.
This role is an expedited, non-exempt position, with weekly activity report expectations. A daily schedule of tasks to complete will be visible in ServiceMax for scheduling purposes. These tasks can range from, but are not limited to, warranty and customer bill repairs, Off lease inspections (OLI), demo support, new equipment delivery inspections, onsite customer training, and at times customer training schools.
Territory of coverage is from, but not limited to, Sarasota County to Collier County.
Accountabilities and Responsibilities
Weekly itinerary can include, but not limited to, the following:
Customer onsite warranty and customer bill repairs
Service contract execution and paperwork
New prospect discovery for service offerings
Meet or exceed monthly and yearly labor and parts budgets
Commercial & SF&G equipment delivery inspections
When necessary, delivery events
Off Lease inspections (OU)
Attend and assists demos when requested by sales teams
Onsite customer training
Prepare and submit weekly Activity Reports
Safely operate mobile field vehicle
Toro Web Training- required monthly training for technicians and service advisors
Complete monthly truck parts inventory count
Wesco U- training seminars for customers
Calls to customer to provide but not limited to:
General technical information
Technician and operator training
Billable diagnostic and repairs
Convey benefits of Wesco Turf, Inc.
Provide support for parts marketing
Perform on site, end of lease inspections (OU) of equipment
Perform demonstrations with territory manager for customers when requested
Must have excellent customer service skills
Be professional and courteous to external and internal customers
Education and/or Experience
Minimum High School Diploma G.E.D. or equivalent
Training at vocational, technical trade school or training seminars in the Commercial Turf Industry.
Minimum of five years experience in a related field