General Manager

The General Manager manages all aspects of the Club and property including activities and the relationships between the facility (including golf course, clubhouse, family center, courts etc.), its members, guests, employees, community, government, and industry. The position  coordinates and administers all policies and procedures as they relate to the employees and overall function of the property and as they follow the guidelines set forth by the By-laws and Board of Directors for Forest Hills Country Club, Inc. The position will also be responsible for generally managing the functions of the separate entity, Forest Hills Historical Foundation, Inc. The General Manager directs the work of all department managers and assists in the hiring of each management position working by FHCC standards for employment. The General Manager implements and monitors all budgets, quality of products and services and ensures maximum member/guest/customer satisfaction while securing and protecting all property assets, financial, facility, and equipment. At all times the General Manager reports to the Club’s Board of Directors and its officers.

Responsibilities:

• Supervises all Department Heads
• Develops and maintains Club and Foundation organizational structures
• Supervises and participates in proper hiring, training, supervising, development, and corrective action in accordance with the standards set by FHCC and with fair labor standards, safety, and established policy
• Represents the Club at all relevant events held at the Club and represents the ‘face’ of the Club in greeting and communicating with members and guests as necessary and appropriate.
• Assures operational compliance with local, state, and federal law
• Maintains knowledge and compliance with all lease terms and contractual obligations
• Establishes and monitors compliance with all purchasing and inventory policies and procedures
• Develops and coordinates the Club’s long range and annual business plans
• Develops and implements general policies
• Approves specific operational policies, programs, and procedures in relation to standards set by FHCC
• Coordinates and oversees the development of operating and capital budgets monitoring financial statements reviewing income and expenses relative to plans, implementing corrective measures as needed and reporting status to the FHCC Board of Directors monthly
• Manages and oversees all accounting, inventories, banking, audit procedures, cash flow and establishes controls to safeguard funds and assets
• Ensures accurate recording of hourly labor and timely, accurate payroll processing
• Oversees the development and execution of operating, safety, and emergency procedures
• Makes recommendations on capital improvements, supplies and equipment
• Oversees the care and maintenance of all physical assets and facilities
• Oversees and coordinates with Department Heads to schedule and supervise staffing
• Conducts regularly scheduled staff meetings and reports updates weekly to a designate of the Board of Directors
• Meets on a bi-weekly basis (or more as needed) with individual Department Heads to stay current with issues and department status
• Conducts semi-annual and annual reviews of the Department Heads
• Establishes and maintains active memberships in appropriate professional organizations
• Meets and welcomes prospective members and guests
• Coordinates the property’s marketing and promotional programs with assistance from the staff to recruit customers, patrons, and members
• Initiates and executes on programs to provide members with a variety of innovative functions, programs, and events with the assistance of the Event Coordinator
• Participates in outside functions and events deemed appropriate by FHCC
• Ensures the highest standards of golf services and programs, golf course and practice area, food and beverage services, sport and recreation areas, entertainment, and other club services