Provide world class Toro golf irrigation service and training. Creating loyal customers within the territory. Provide technical support for irrigation territory sales manager.
Territory consists of the following counties: see map
To be considered for this position applicants must live or be willing to move to central location within the territory.
Set up and perform daily repair visits to customer’s sites
Promote all irrigation services during customer visits
Set up new golf irrigation computer and radio equipment on new projects
Programming Toro Lynx software
Programming satellites, and radios, golf irrigation systems
Provide onsite customer training
Technical training classroom setting for both customers and contractors
Will be asked to travel outside of territory to assist if needed
This position reports to Director of Irrigation Services
Nature and Scope
Wesco Turf’s Mission
To make our customers the focus of our business and their complete satisfaction the most important thing we do.
To provide exceptional value to our customers at competitive prices through our associates’ expertise and efficient business practices.
Wesco Turf’s Vision
Wesco will be the preferred supplier in all markets we serve.
Wesco will invest in our employees, technology and resources to enhance our customer-oriented culture and to increase value to our customers.
We will develop strong teams with positive, winning attitudes who support and treat each other with professionalism and respect.
Each associate is expected to improve their skills and themselves, either by formal education in a related area or by on-the-job training beyond their current position.
Demonstrates and promotes teamwork with other WT and WTS employees and Toro account manager
Accountabilities but not limited to:
Prioritize service calls
Perform customer service repairs including customer bill and warranty on a timely basis
Provide optimization set up for new projects
Provide onsite training for customers
Achieve yearly labor budget
Control travel expenses to budget
Maintain an adequate inventory of parts to service customers
Complete monthly inventory of parts and reconcile any discrepancies
Submit detailed weekly activity report- including case and work order per visit
Submit detailed weekly expense report
Perform vehicle maintenance per manufacturer recommendations
Promote and sell services to customers
Assist in sales presentations for technical advice and questions
Be capable of speaking, presenting, and training to large groups
Travel to other territories to assist if needed
Must have ability to prioritize workload yet be flexible to react emergency customer needs
Great organization skills needed
Must be good with people, extremely tactful and professional
Must be motivated / self-starter
At Wesco Turf, each employee is expected to have a winning attitude to positively affect co-workers and customers
Must have a valid Florida driver’s license and clean driving record
Education and/or Experience
Minimum level of education is high school
Previous golf irrigation service experience a plus
Hydraulic and electrical trouble shooting experience a plus
220,120 and 24vac voltage knowledge
Prior irrigation computer programming experience a plus
Radio programming experience a plus
2 wire knowledge experience a plus
Wire tracking and fault location experience a plus
Use of a volt and milliamp meter a plus
Must have good communication skills, both written and verbal
Ability to understand and communicate clearly
Bilingual a plus
High school level of mathematics minimum
Must be able to read and understand basic formulas
Must be able to read schematics
Must be able to read and understand golf design blueprints
Above average problem-solving skills
Must be able to perform well under pressure
Computer literate: Outlook, Irrigation operating programs, Service Max
Must be able to work outside for extended periods of time in hot and cold conditions
Be physically fit with good eyesight and hearing
Able to lift minimum of 70 lbs.
Travel to outdoor job sites – most not climate controlled
60% of time spent in field on job sites
Company provided vehicle
30% travel time
Climate controlled office
10% office environment
This job description does not state, nor does it imply, that these are the only duties to be performed by an employee in this position. He or she will be required to follow any instructions and to perform any other duties requested by his or her