Callaway Resort & Gardens is seeking a dynamic, energetic and personable Director of Golf. Reporting to the Resort General Manager, the Director of Golf will oversee the total golf operation and services offered including the golf shop, golf range, golf services areas and golf cart operation. The position will promote an exceptional "golf experience," and provide excellent services and programs for all members and guests.
Specific Responsibilities - include but are not limited to:
Oversee the management and performance of all golf shop and applicable department operations and services; assure high standards and total guest/member satisfaction
Establish golf shop operations personnel policies and ensure proper hiring, training, supervising, personal development and corrective action in accordance with fair labor standards, safety and established policy
Oversee the development of operating procedures and training manuals for the golf operation
Oversee and manage all golf department staff inclusive of scheduling, timekeeping, development, corrective action documentation and payroll.
Participate in weekly Resort Management meetings focused on customers, operations, revenue growth, cost containment and continuous improvement
Represent Callaway Resort & Gardens in a professional manner through attendance at industry-related events.
Create/coordinate the development of annual business plans for the golf operation and develop annual budget.
Oversee all fiscal areas and performance for the golf operations including planning, budgeting, forecasting, monitoring, and correction
Partner with the Marketing Department to ensure all written correspondence, reporting, newsletters, and communications favorably represent the golf operation and Callaway Resort & Gardens.
Oversee golf marketing initiatives including all promotional materials, play recruitment, yield management, golf packages, and outside events plus the promotion of new golf memberships (where applicable)
Coordinate plans with the Food and Beverage Management team for all food and beverage needs, on-course food and beverage needs, banquets, outside events, and catering for all golf functions
Meet, greet, and welcome prospective members/guests
Enforce all rules and regulations governing golf course usage
Oversee an innovative tournament schedule and golf activities program that services all market segments
Develop and oversee golf instruction, clinics, golf schools, and player development programs for all market segments
Develop and oversee a profitable merchandise concession that is consistent with member/guest demographics and needs
Establish sales goals and forecasts for all golf programs and services; generate, monitor and analyze reports
Maintain a close working relationship with the Golf Course Superintendent and other department heads
Play golf with members/guests of all skill levels as time and duties permit
Oversee and enforce golf shop operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory and resources
Partner with Membership Director in the promotion of new member leads, interaction with prospective members and orientation of new members
Knowledge, Skills and Traits
Maintain PGA of America membership in good standing in an active classification
Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program
Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
Fundamental supervisory practices and principles
Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
Strong organizational, planning and prioritization skills
Self-motivated with desire to promote and market
Service and customer focused attitude
Experienced in written and oral business communications
Remain up-to-date on customer relationship management tactics and strategies
Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database
Maintain and promote a positive professional image within the community
Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
Maintain a credible golf game and remain current on teaching innovations
Physical Requirements/Working Conditions
Indoor climate-controlled environment
Some office/sedentary work
Outdoor subject to the weather elements
Lifting of items up to 50#
Carrying of items up to 50#
Ability and willingness to work weekends and holidays
Additional Salary Information: annual bonus plan
About Callaway Resort & Gardens
Escape the everyday all year long. Callaway Resort & Gardens offers four seasons of adventure, relaxation, and fun in Mother Nature’s breathtaking landscape. Take in the vibrant blossoms of Spring on over 2,500 spectacular acres, filled with hiking and bike trails and world-class golf. Laze the Summer days away or try your hand at watersports on Robin Lake, featuring the world’s largest man-made white sand beach. Enjoy a Fall getaway with wildlife experiences, a relaxing day at the spa, or a quiet day fishing. And end the year with Christmas at Callaway, including Fantasy In Lights, a National Geographic-acclaimed light display. Come explore Callaway, and connect with the great outdoors.
Set in the scenic foothills of the Appalachians, Callaway’s courses have a rich history. Both of them entice you to stay for a while and take in the natural beauty of the area. Family vacations, golf weekends – whatever brings you to Callaway, you’ll want to stay at our upscale, lakeside Lodge & Spa or in one of our spacious Cottages. Book one of our golf packages today.