Responsible for collecting retail and fee sales, ensuring the Isleta Golf Shop and rental equipment are clean and in working order, and making tee time reservations for guests and tournaments while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino employees and guest.
Isleta Resort and Casino Guest Service Agreement
All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.
Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.
Responsible for receiving monies for green fees, carts, shop sales, and tournaments.
Informs and assists guest with ongoing sales, promotions, and merchandise.
Changes and updates merchandise displays to increase sales.
Receives, inventories, and prices all merchandise.
Cleans, organizes, and ensure the Isleta Golf Shop is neat.
Keeps, maintains, and ensures “Special Events Calendar” boards are up-to-date and visible to guests.
Informs staff of current and upcoming special events, tournaments, and promotions.
Answers telephone calls and makes tee time reservations.
Ensures an open and welcoming atmosphere that promotes skill enhancement.
Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service.
Gives basic instruction on all promotions and special events, as requested.
Occasionally performs other duties as assigned.
Knowledge, Skills, and Abilities
Must possess and exhibit a positive attitude towards internal and external guests at all times.
Must be able to take direction and feedback well.
Must possess moderate computer skills and be able to operate Microsoft applications and software.
Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
Must possess strong organizational and time management skills while paying close attention to details such as spelling, numbers, and grammar.
Must be able to communicate in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
Must possess strong critical and analytical thinking skills.
Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
Must possess basic knowledge on general accounting procures, working knowledge of golf merchandise, and be able to operate a Point of Sale (POS) operating system.
Physical Demands and Work Environment
Must be able to stand and sit for extended periods of time.
Must be able to lift, move and place 25 pounds.
Work is generally performed in, both, an outside golf course setting with exposure to extreme weather conditions such as high levels of heat, cold, winds, rain, hail, and snow and an office setting. Occasionally may be required to interact with hostile and/or angry guests.
Education and Experience:
High School Diploma or General Education Degree (GED) equivalent, required.
One (1) year customer service experience, required.
Three (6) months cash handling experience, required.
One (1) year sales experience, preferred.
Special Requirements, Licenses, and Certification
Must be able to acquire and maintain Gaming License issued through POIGRA.
Must be able to successfully pass a pre-employment drug test and background investigation.
Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
· Must maintain all Isleta Resort and Casino-wide educational and certification requirements.
This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.
Native American Preference Policy
Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.
About Isleta Resort & Casino
Join Our Team at Isleta Resort & Casino!
We offer extremely competitive benefits including:
-Vision, Health, Dental
-Paid Time Off
-Free On Site Health Clinic
- Free Employee Dining
- Career Advancement Opportunities
-Plus Much More!