Serves customers by being their point of contact. Assembles, configures, tests, troubleshoots, maintains, and ships irrigation computers, computer systems, peripherals, and proprietary communication interface devices. Fulfills orders for new and warranty replacement equipment.
ESSENTIAL Duties and Responsibilities (will include but are not limited to):
Receives and responds to inquiries regarding troubleshooting and use of computer software and/or hardware. Works remotely to diagnose issues and explain proper operational procedures. Determines whether problems are caused by hardware (such as modem, printer, cables, telephone etc.), software (such as an incomplete or corrupt program or data files), or user error. Assist Customer Support Sr. Technicians/Supervisors in work flow management and quality assurance which may include the following: inspection of completed orders and technical support resolution with phone support supervisors. Attains Subject Matter Expert (SME) knowledge level in assigned areas of Irrigation system software/hardware responsibility. Participates in ongoing training. Learns software packages and hardware systems supported by self study, attendance of classes or courses, or through in-house training. Maintains high level of competency in NSN supported TORO proprietary software. Position subject to Tier 1 rotation for Hardware production and On-Call. Responsible for all other duties as assigned.
Thorough knowledge of support policies and procedures, solid understanding of general business management highly desired. Demonstrated ability to handle difficult and sensitive situations, ability to lead projects and motivate others, and proven organizational and planning skills required. Knowledge of applications, personal operating systems and/or languages preferred.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, manage time effectively, be organized and a self-starter with the initiative to carry out duties without every detail being supervised. The individual must be motivated to perfection and professional in the interactions with customers and staff. Strong verbal, written and telephone skills are necessary. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is required to sit and stand; walk; use hands to touch, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Education: Bachelor’s degree preferred in a technical discipline or equivalent experience in related industry.
Experience: At least one (1) to three (3) years in customer support environment
Computer Skills: Strong technical skills in PC operating systems, applications, hardware systems, protocols, and software licenses. Extensive application support experience required with proven hardware technical planning and development. Researches, designs and develops solutions to highly complex technical issues.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Internal Number: JR484
About The Toro Company
The Toro Company
With roots dating back to 1914, The Toro Company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners – in addition to many leading sports venues and historic sites around the world.
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