The Director of Golf Operations plans, directs and manages a comprehensive golf program, providing leadership and direction to Cleveland Metroparks golf operations, including clubhouse operations and course turf maintenance, in a manner that will create a favorable image, increase usage, provide outstanding services, and enhance revenue. The Director of Golf Operations assures high-quality golf services and facilities for the public’s recreation and enjoyment. Plans, directs and coordinates the activities involved in complex and varied clubhouse and maintenance operations of all golf courses within the Park District. Assures a high level of services and maintenance so as to provide quality user satisfaction consistent with the Park District’s mission, goals, and policies. This position reports to the Chief Operating Officer.
Effectively supervises assigned employees, including the following:
Interviews, selects and trains employees;
Coaches employees in proper job performance techniques and procedures;
Directs work of employees and sets/adjusts hours of work;
Maintains records on employee productivity and appraises employees' productivity and efficiency to recommend promotions or other changes in status;
Handles employee complaints and disciplines employees when necessary;
Apportions work among different employees;
Monitors or implements legal compliance measures;
Determines the type of materials, supplies, or tools to be used by employees and controls the flow and distribution of materials and supplies; and
Provides for the safety of employees and the property of Cleveland Metroparks.
Regular and predictable attendance is expected and required. All Cleveland Metroparks employees must be prepared to work flexible schedules, including evenings, weekends, and/or holidays as required.
Plans, directs, oversees and manages golf turf and clubhouse operations, including budgeting, revenue, staffing, golf programs, daily operations, retail operations and special events, etc. Develops and recommends plans for future golf programs and facilities.
Evaluates golf turf maintenance and clubhouse operations. Initiates steps that will improve levels of efficiency and quality.
Works closely with the Chief Executive Officer and Chief Operating Officer in developing guidelines for Park District goals and policies regarding the golf courses. Implements golf operations (turf and clubhouse operations) policies and procedures to golf management and employees.
Directs golf managers, and clubhouse managers in developing work plans, including priorities to assure maximum utilization of personnel, supplies, equipment and other resources.
Effectively supervises assigned employees through planning, organizing and prioritizing work assignments. Effectively communicates and instills teamwork among assigned employees through staff meetings, written communications, and schedules work review sessions. Encourages a consistent flow of communications in a manner that will assure a clear understanding of division needs and issues, promoting sound teamwork and problem resolution.
Develops, implements, and maintains an aggressive revenue generation program. Works closely with Department of Marketing to develop advertising and promotions; secures sponsors for events, initiatives, and services. Evaluates golf operations to determine if desired results are being achieved.
Develops and manages operating and capital budgets for Golf Operations in a manner that assures effective use of financial resources. Directs purchase of materials and services in accordance with Park District guidelines and policies. Coordinates with appropriate managers in preparation of budget and budget administration.
Participates in long-term and short-term planning within the division, and as required, District-wide. Communicates, exchanges information, and provides constructive relationships within the golf operations division.
Provides public information in response to inquiries with respect to golf courses.
Works with Chief Operating Officer or Director of Construction in scheduling specialty equipment and work crews; exchanges information with Park Operations to assure efficient golf operation.
Assures the proper preparation of personnel records for submission to District payroll coordinator; accomplishes performance evaluation of golf course managers. Supports performance management system within the golf operations division.
Updates and enhances own knowledge by involvement in continuing education for professional growth (i.e., attends relevant conferences, seminars and certification programs).
Keeps the Chief Operating Officer promptly informed of key/significant issues or concerns.
Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public. Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.
Supports Cleveland Metroparks policy of non-discrimination of employees in the workplace and maintains a workplace free of harassment. Seeks to achieve cultural diversity within golf operations division.
Performs related duties as assigned or apparent.
Bachelor’s degree from an accredited college or university in agronomy, turf management, golf course management, or closely related field or equivalent combination of education and experience; Minimum of six years of progressive responsible golf course administration or related field; of which three years has been in a supervisory/management capacity, including multiple course experience. Master’s preferred.
Credentials, Licenses and Certifications
Must possess and maintain a valid driver’s license under the laws of the State of Ohio. Certified golf course superintendent's Class “A" preferred.
Other Required Competencies
Possesses a demonstrated ability to develop and maintain effective working relationships with stakeholders, including employees, senior management, board members and the general public.
Proficient golfer; and possesses an in-depth understanding of the sport of golf.
Understanding of course pumps and irrigation systems.
Ability to organize and effectively manage a diversity of program services including park operations, maintenance, construction, and natural resource management.
Ability to convey and instill a solid philosophy of park recreation and conservation services to Park District staff and park visitors.
Demonstrates effective management skills, including verbal and written communication, problem solving, vision, participative management style, collaboration, leadership, and decision making to analyze diverse facts, develop clear concise reports & recommendations.
Filing Deadline: Open until filled
Internal Number: 21027
About Cleveland Metroparks
Cleveland Metroparks offers quality employment opportunities, enriched with learning and growth, and is an integral part of Cleveland and Northeast Ohio's regional identity. Founded in 1917, Cleveland Metroparks, is known as the "Emerald Necklace," and is a collection of conserved green space, featuring natural beauty and diversity, and is dedicated to integrating high-quality outdoor education, recreation and zoological opportunities into people's lives.
Cleveland Metroparks is a four-time winner of the prestigious National Gold Medal Award for excellence in Park and Recreation Management and a 14-time winner of the NorthCoast 99 Best Places to Work award, an annual recognition program that honors 99 great workplaces for top talent in Northeast Ohio. Quality employment opportunities, enriched with learning and growth, are available across 18 park reservations spanning more than 24,000 acres, eight golf courses, two full service restaurants, one nationally acclaimed Zoo that collectively attracts nearly 18.5 million visits annually. Learn more about Cleveland Metroparks and its community involvement and awards at http://www.clevelandmetroparks.com/Main/AboutUs.aspx.
Cleveland... Metroparks offers an attractive and comprehensive benefit package to employees that provides exceptional coverage that help to protect employees and their family's health and finances.