Entry level management position that supervises and coordinates the day-to-day activities of employees engaged in preserving grounds and keeping golf course turf in playing condition. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Education and Experience
2-year degree from an accredited university in Agriculture, Horticulture, or related major; 2 years experience in the landscaping/grounds or related professional area.
4-year bachelor's degree from an accredited university in Agriculture, Horticulture, or related major; no work experience required.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
Assists workers to perform more critical duties.
Coaches and counsels employees regarding performance on an on-going basis.
Consults with the Golf Course Superintendent to plan and review work projects.
Determines work priorities and schedules employees to specific tasks such as fertilizing, irrigating, seeding, mowing, raking and spraying.
Supervises daily shift operations and ensures compliance with all Grounds department policies, standards and procedures.
Supervises Grounds department and all related areas in the absence of the Superintendent.
Supervises the day to day operations of the Grounds department to ensure the maintenance and upkeep of the property golf course.
Understanding employee positions well enough to perform duties in employees' absence.
Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Leading Landscaping/Grounds Team
Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Encourages and builds mutual trust, respect, and cooperation among team members.
Ensures all employees have proper supplies, equipment, and uniforms.
Ensures and maintains the productivity level of employees.
Gets members of a group to work together to accomplish tasks.
Handles employee questions and concerns.
Observes service behaviors of employees and provides feedback to individuals.
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Strives to improve performance.
Understands and complies with loss prevention policies and procedures.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
Empowers employees to provide excellent customer service within guidelines.
Ensures that quality standards and customers expectations are met on a daily basis.
Handles guest problems and complaints seeking assistance from supervisor as necessary.
Interacts with guests to obtain feedback on product quality and service levels.
Provides services that are above and beyond for customer satisfaction and retention.
Sets a positive example for guest relations.
Managing and ConductingHuman Resource Activities
Communicates performance expectations to Grounds department employees in accordance with job descriptions for each position.
Helps train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
Participates as needed in the interviewing and hiring of Grounds landscaping employee team members with the appropriate skills.
Participates in an on-going employee recognition program, publicly recognizing good quality, performance and service.
Supervises on-going training initiatives and conducts training when appropriate.
Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Participates as needed in the investigation of employee accidents.
Analyzes information and evaluating results to choose the best solution and solve problems.
Keeps up-to-date technically and applying new knowledge to your job.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Monitor project activities to ensure that instructions are followed, deadlines are met, and schedules are maintained.
Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.
Inspect completed work to ensure conformance to specifications, standards, and contract requirements.
Provide workers with assistance in performing duties as necessary to meet deadlines.
Direct activities of workers who perform duties, such as landscaping, cultivating lawns, or pruning trees and shrubs.
Confer with other supervisors to coordinate work activities with those of other departments or units.
Schedule work for crews, depending on work priorities, crew or equipment availability, or weather conditions.
Direct or perform mixing or application of fertilizers, insecticides, herbicides, or fungicides.
Direct or assist workers engaged in the maintenance or repair of equipment, such as power tools or motorized equipment.
Perform administrative duties, such as authorizing leaves or processing time sheets.
Answer inquiries from current or prospective customers regarding methods, materials, or price ranges.
Inventory supplies of tools, equipment, or materials to ensure that sufficient supplies are available and items are in usable condition.
Investigate work-related complaints to verify problems and to determine responses.
Perform personnel-related activities, such as hiring workers, evaluating staff performance, or taking disciplinary actions when performance problems occur.
Review contracts or work assignments to determine service, machine, or workforce requirements for jobs.
Prepare service estimates based on labor, material, and machine costs and maintain budgets for individual projects.
Plant or maintain vegetation through activities such as mulching, fertilizing, watering, mowing, or pruning.
Order the performance of corrective work when problems occur and recommend procedural changes to avoid such problems.
Maintain required records, such as personnel information or project records.
Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf.
Prepare or maintain required records, such as work activity or personnel reports.
Negotiate with customers regarding fees for landscaping, lawn service, or groundskeeping work.
Identify diseases or pests affecting landscaping and order appropriate treatments.
Recommend changes in working conditions or equipment use to increase crew efficiency.
Confer with managers or landscape architects to develop plans or schedules for landscaping maintenance or improvement.
Tour grounds, such as parks, botanical gardens, cemeteries, or golf courses, to inspect conditions of plants and soil.
Design or supervise the installation of sprinkler systems, calculating water pressure, or valve and pipe coverage needs.
Install or maintain landscaped areas, performing tasks such as removing snow, pouring cement curbs, or repairing sidewalks.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Speaking — Talking to others to convey information effectively.
Mathematics — Using mathematics to solve problems.
Science — Using scientific rules and methods to solve problems.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Coordination — Adjusting actions in relation to others' actions.
Persuasion — Persuading others to change their minds or behavior.
Negotiation — Bringing others together and trying to reconcile differences.
Instructing — Teaching others how to do something.
Service Orientation — Actively looking for ways to help people.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Operations Analysis — Analyzing needs and product requirements to create a design.
Technology Design — Generating or adapting equipment and technology to serve user needs.
Equipment Selection — Determining the kind of tools and equipment needed to do a job.
Installation — Installing equipment, machines, wiring, or programs to meet specifications.
Programming — Writing computer programs for various purposes.
Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operation and Control — Controlling operations of equipment or systems.
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Repairing — Repairing machines or systems using the needed tools.
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Time Management — Managing one's own time and the time of others.
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
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