Global Value Commerce (GVC) has quickly become the world’s largest e-commerce platform for pre-owned golf equipment and new golf gear. As a team member with GVC, you will be responsible for creating world-class customer experiences through several communication channels such as incoming phone calls, email correspondences, and Live Chat. The core competency of this position is the ability to quickly establish a rapport with the customer in a non-face-to-face environment while utilizing your excellent customer service skills and golf knowledge to provide a professional and insightful customer experience. Our hours of operation are 7am to 7pm EST Monday through Friday, 8am to 5pm EST on Saturdays, and 12pm to 5pm EST on Sundays. The essential job function of the Golf Industry Customer Service Representative position is to cultivate long-term customer relationships by providing customer inquiry support to assist with golf product inquiries, order placement, order status, payments, refunds, product returns or exchanges, product warranty questions, and any other service needs of the customer. Other job functions include but will not be limited to: - Must be able to multitask and efficiently function in a fast paced environment. - Provide positive, and understanding support to customers through active listening. - Ability to assist in a wide variety of questions/concerns from our golfing customers through appropriate responses and procedures. - Support fellow co-workers to achieve a positive work environment and company goals. - Enhance and maintain customer relations through phone calls / emails / Live Chat. - Work with multiple departments to find quick and effective solutions. - Perform other related duties and tasks as assigned
Experience / Skills Required: The experience and skill sets required to handle the job responsibilities of this position are as follows: ? Golf equipment sales / experience is preferred ? General golf product knowledge of all of the major brands ? 5+ years working with the general public in a customer service environment ? Possess excellent customer service skills ? Conceptual understanding of the Amazon, eBay and other marketplaces and online shopping experience ? Ability to demonstrate appropriate empathy for a customer’s point of view ? Ability to communicate with customers and quickly develop a trust-based relationship ? Effective written and verbal communication skills ? Strong attention to detail, initiative and multi-tasking capabilities ? Exceptional organizational and time management techniques ? Ability to work independently and remotely, yet within a team environment ? Experience utilizing Point of Sale (POS) and/or order management and phone queue systems ? Computer literate and competent in the use of Microsoft Office™ applications, including MS Outlook, MS Word, and MS Excel ? Problem solving skills required ? Ability to type a minimum of 40 WPM
? Fast paced ? Typical office conditions with cubicles and possible remote opportunities (1 day a week) available after extensive training and proof of job understanding ? Constant computer use with significant portions of the day spent receiving inbound calls ? Fluctuating hours depending on season ? Handling of light weight objects and ability to walk around onsite warehouse
Benefits: ? Flexible scheduling ? Competitive pay and employee health benefit plans ? Competitive Paid Time Off ? Ability to work remotely 1 day a week (after 2-3 months of extensive training) ? Employee discounts ? 401K
About Global Value Commerce
Global Value Commerce (“GVC” or “the Company”) was founded in 2001, with the fundamental objective of unlocking value in the pre-owned sporting goods equipment market, with its initial focus in the golf industry. The Company’s vision is unique in that it has created value across a broad range of constituencies – consumers, OEMs, retailers and industry authorities. The development of differentiated technology, marketing, operational capabilities and processes have been critical to the Company’s success. GVC’s proprietary technology tools are the foundation upon which value is driven throughout the entire golf equipment ecosystem. The pre-owned market focus naturally created the critical challenge of both inbound and outbound logistics, as well as, the ability to efficiently execute reverse logistics.
Today, GVC has grown into North America’s leading golf e-platform, with the capability and strategic road map to replicate this success across multiple verticals and geographies. The Company has been a pacesetter in the golf industry by consistently providing innovative solutions to its partners while satisfying the needs of value-minded consumers. Headquartered in Raleigh, NC, the C...ompany is a technology e-commerce solutions provider, secondary market (“re-commerce”) expert and owner/operator of an e-commerce platform for pre-owned golf equipment and new golf gear. GVC’s golf vertical flagship site – GlobalGolf.com – and companion sites, GlobalGolf.ca, 3balls.com, and FairwayStyles.com are the leading online destinations for golfers seeking new golf equipment, accessories and apparel, as well as previously played golf gear. GVC is also the host of GearHunter.com, a resource offering a wide variety of products and the most up-to-date information to support archery and other hunting, camping, hiking and other outdoors activities.
Disruptive innovation has been a cornerstone to GVC’s success, with the best example being its Utry® platform. The golf industry’s only e-commerce-based club demonstration program that allows golfers to test new equipment from all of the leading manufacturers for a two-week period in a familiar environment. Products available for testing include drivers, fairway woods, hybrids, full iron sets, wedges and putters from the current and previous model years. Utry® bridges the barrier between the online and brick and mortar challenge – risk free product trials.
Beyond its popular retail channels, the Company is recognized as the industry’s authority on the value of pre-owned golf equipment by working in collaboration with the PGA of America to establish and maintain the PGA Value Guide. PGA professionals and consumers accurately access the value of pre-owned golf equipment by utilizing this consumer facing, value assessment tool. The PGA Value Guide catalogs vast product information, sets industry standards on pre-owned pricing and is available to every pro shop throughout the U.S. and most major golf retailers.